Privacy Policy
Last Updated: February 25, 2025
1. Introduction
Welcome to Synaptech (Pty) Ltd. We respect your privacy and are committed to protecting personal data. Under South Africa's Protection of Personal Information Act (POPIA), we act as a responsible party for the information you share with us through our website and business operations.
2. Data Controller
The responsible party overseeing data collection on this website is:
Synaptech (Pty) Ltd
150 West Street, Sandown, Sandton, 2031, South Africa
Phone: +27 11 083 9951
Email: [email protected]
3. Information We Collect
We collect personal information directly from your inputs and automatically through your engagement. This includes:
- Direct Inputs: Name, professional email address, telephone contact details, and project notes submitted via our inquiry forms.
- Automated Metrics: Device IP settings, web browser details, system navigation events, and regional preferences collected through cookies.
4. Purposes and Legal Basis for Processing
Under POPIA, we process personal information based on your explicit consent, processing necessities for contract performance, or our legitimate interest to secure operational resources.
| Purpose | Gathered Parameters | Legal Basis for Processing |
|---|---|---|
| Answering commercial requests | Full name, business email, contact phone | Consent / Contract Performance |
| Structural optimization and metrics | System IP, web configurations, cookies | Legitimate Interest / User Consent |
5. Cookies and Tracker Configuration
Our systems utilize structural cookies. We deploy Google Consent Mode v2 to ensure no non-essential cookies load unless you explicitly consent to them through our interface banner.
6. Data Sharing
We do not lease or trade consumer parameters. We may share processed details with cloud providers, regulatory authorities during audits, or corporate partners involved in staging your services.
7. Cross-border Transfers
If we transfer your data to cloud servers located outside South Africa, we ensure the hosting partners maintain security standards that meet or exceed regional legal requirements.
8. Retention Policy
We retain personal information block parameters as long as necessary to address customer support workflows, fulfill administrative contracts, or comply with local legal obligations.
9. Legal Rights of Data Subjects
Under POPIA, South African users have the right to review their stored parameters, request deletions, restrict processing activities, and submit complaints regarding any processing discrepancies to the local regulator:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: [email protected]
10. Children's Data
Our website is designed for corporate businesses and is not intended for children. We do not knowingly compile or process data from individuals under eighteen years of age.